Last updated: 25 September 2026
This text is a draft and is under legal review.
This policy applies to paid AIShortlist plans bought at app.aishortlist.app. The provider is Vera Danışmanlık Limited Şirketi, trading as Vera Bilişim.
1. Cancelling
- You can cancel at any time in the dashboard.
- After you cancel, you keep access until the end of the period you already paid for.
- Your plan does not renew after that.
2. Changing plans
- Upgrades apply immediately. The price difference is prorated over the remaining days of the current period.
- Downgrades apply at the end of the current period.
3. Refunds
- We do not refund partial periods. This applies to monthly and yearly plans.
- For example, if you cancel a yearly plan in month 6, it keeps running until the end of the year and the remaining 6 months are not refunded.
- If a measurement could not be delivered because of our fault, you can ask for a refund for that period.
- Send the request by email to bilgi@aishortlist.app within 14 days. [CONFIRM: 14 days from the failed measurement or from the payment date.]
- Different results between runs, or not being recommended by an AI system, are not a fault on our side. AI answers vary from run to run and we do not guarantee any result.
- Approved refunds go back to the card used for payment through our payment provider, iyzico.
4. Right of withdrawal for consumers in the EU and UK
Most of our customers are businesses. If you are a consumer in the European Union or the United Kingdom, you have a right to withdraw from the contract within 14 days without giving a reason.
- When you start a paid plan, the Service starts immediately at your request.
- By doing so, you acknowledge that you lose the right of withdrawal once the Service has been fully performed, as far as the law allows.
- [LAWYER: confirm whether to state a proportionate charge if a consumer withdraws within 14 days before the Service is fully performed.]
- To withdraw, send a clear statement by email to bilgi@aishortlist.app.
Consumers in other countries keep any mandatory rights they have under their local law.
5. Free trial
The Trial plan is free (1 brand, 10 questions, 1 measurement). No payment is taken, so there is nothing to refund.
6. Add-ons
[CONFIRM: refund terms for the Shopify app, e.g. billed through Shopify, and for the ExpressionEngine add-on.]